:root{--paper: #f7f3ec;--paper-deep: #efe9df;--card: #fffdf9;--ink: #3b332b;--ink-soft: #6f6459;--ink-faint: #9a8f83;--accent: #5b4636;--accent-soft: #8a7355;--line: #e0d7c9;--highlight: #f3ead9;--danger: #a04b3c;--serif: Georgia, "Iowan Old Style", "Times New Roman", serif;--sans: -apple-system, "Segoe UI", Roboto, Helvetica, Arial, sans-serif}*{box-sizing:border-box;margin:0;padding:0}html,body,#root{height:100%}body{font-family:var(--sans);color:var(--ink);background:var(--paper)}button{font:inherit;cursor:pointer;border:none;background:none;color:inherit}input,textarea,select{font:inherit;color:var(--ink)}.app-shell{display:flex;height:100%}.sidebar{width:260px;flex-shrink:0;background:var(--paper-deep);border-right:1px solid var(--line);display:flex;flex-direction:column}.sidebar-brand{padding:20px 18px 14px;border-bottom:1px solid var(--line)}.sidebar-brand h1{font-family:var(--serif);font-size:19px;color:var(--accent)}.sidebar-brand p{font-size:12px;color:var(--ink-soft);margin-top:3px}.room-list{flex:1;overflow-y:auto;padding:10px 8px}.room-btn{display:flex;align-items:center;gap:8px;width:100%;padding:9px 10px;border-radius:8px;text-align:left;font-size:14px;color:var(--ink-soft)}.room-btn:hover{background:var(--highlight)}.room-btn.active{background:var(--card);color:var(--accent);font-weight:600;box-shadow:0 1px 2px #5b463614}.room-btn .dot{width:8px;height:8px;border-radius:50%;background:var(--accent-soft);flex-shrink:0;visibility:hidden}.room-btn.unread .dot{visibility:visible}.room-btn .lock{margin-left:auto;font-size:11px;color:var(--ink-faint)}.sidebar-me{padding:12px 16px;border-top:1px solid var(--line);display:flex;gap:10px;align-items:center;font-size:13px}.signout-btn{margin-left:auto;font-size:11.5px;color:var(--ink-faint);border:1px solid var(--line);border-radius:6px;padding:4px 9px;background:var(--card)}.signout-btn:hover{color:var(--danger);border-color:#d8b0a5}.sidebar-me .pen{font-weight:600;color:var(--accent)}.sidebar-me .status{font-size:11px;color:var(--ink-faint)}.chat{flex:1;display:flex;flex-direction:column;min-width:0}.chat-header{padding:14px 22px;background:var(--card);border-bottom:1px solid var(--line)}.chat-header h2{font-family:var(--serif);font-size:18px;color:var(--accent)}.chat-header p{font-size:12.5px;color:var(--ink-soft);margin-top:2px}.notice{margin:12px 22px 0;padding:10px 14px;background:var(--highlight);border:1px solid var(--line);border-radius:8px;font-size:12.5px;color:var(--ink-soft)}.pinned{margin:12px 22px 0;padding:10px 14px;background:var(--card);border-left:3px solid var(--accent-soft);border-radius:6px;font-size:13px}.msg-scroll{flex:1;overflow-y:auto;padding:16px 22px 8px}.msg{display:flex;gap:12px;padding:8px 6px;border-radius:10px;position:relative}.msg:hover{background:#f3ead98c}.msg .avatar{width:38px;height:38px;border-radius:50%;background:var(--paper-deep);border:1px solid var(--line);display:flex;align-items:center;justify-content:center;font-size:18px;flex-shrink:0}.msg .body{flex:1;min-width:0}.msg .who{font-size:13.5px}.msg .who .name{font-weight:650;color:var(--accent)}.msg .who .staff-badge{font-size:10px;background:var(--accent);color:var(--card);border-radius:4px;padding:1px 6px;margin-left:6px;vertical-align:1px}.msg .who .time{color:var(--ink-faint);font-size:11.5px;margin-left:8px}.msg .who .edited{color:var(--ink-faint);font-size:11px;font-style:italic;margin-left:6px}.msg .text{font-size:14.5px;line-height:1.5;margin-top:2px;white-space:pre-wrap;word-wrap:break-word}.msg .text strong{color:var(--ink)}.reply-context{font-size:12px;color:var(--ink-soft);background:var(--paper-deep);border-left:2px solid var(--accent-soft);padding:4px 8px;border-radius:4px;margin-bottom:4px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.feedback-card{margin-top:4px;margin-bottom:6px;font-size:12px;color:var(--ink-soft);display:flex;flex-wrap:wrap;gap:6px}.feedback-card span{background:var(--paper-deep);border:1px solid var(--line);border-radius:20px;padding:2px 10px}.reactions{display:flex;gap:6px;margin-top:6px;flex-wrap:wrap}.reaction-chip{display:inline-flex;align-items:center;gap:4px;font-size:12px;background:var(--card);border:1px solid var(--line);border-radius:20px;padding:2px 8px}.reaction-chip.mine{border-color:var(--accent-soft);background:var(--highlight)}.msg-actions{position:absolute;top:-12px;right:10px;display:none;gap:2px;background:var(--card);border:1px solid var(--line);border-radius:8px;box-shadow:0 2px 6px #3b332b1f;padding:2px}.msg:hover .msg-actions{display:flex}.msg-actions button{padding:4px 7px;border-radius:6px;font-size:13px}.msg-actions button:hover{background:var(--highlight)}.muted-msg{font-size:12.5px;color:var(--ink-faint);font-style:italic;padding:6px 10px}.muted-msg button{text-decoration:underline}.day-divider{text-align:center;font-size:11px;color:var(--ink-faint);margin:14px 0 6px}.composer{padding:12px 22px 18px;background:var(--paper)}.reply-banner{display:flex;justify-content:space-between;align-items:center;font-size:12.5px;color:var(--ink-soft);background:var(--paper-deep);border:1px solid var(--line);border-bottom:none;border-radius:10px 10px 0 0;padding:6px 12px}.composer-box{display:flex;align-items:flex-end;gap:10px;background:var(--card);border:1px solid var(--line);border-radius:12px;padding:10px 12px}.composer-box.with-banner{border-radius:0 0 12px 12px}.composer textarea{flex:1;border:none;outline:none;resize:none;background:transparent;font-size:14.5px;line-height:1.45;max-height:140px;font-family:var(--sans)}.send-btn{background:var(--accent);color:var(--card);border-radius:8px;padding:7px 16px;font-size:13.5px;font-weight:600}.send-btn:disabled{opacity:.4;cursor:default}.composer-hint{font-size:11px;color:var(--ink-faint);margin-top:6px;padding-left:4px}.readonly-note{text-align:center;font-size:13px;color:var(--ink-soft);background:var(--paper-deep);border:1px dashed var(--line);border-radius:10px;padding:12px}.sprint-bar{display:flex;align-items:center;gap:8px;flex-wrap:wrap;background:var(--card);border:1px solid var(--line);border-radius:10px;padding:8px 12px;margin-bottom:8px}.sprint-bar-label{font-size:12.5px;font-weight:600;color:var(--accent);white-space:nowrap}.sprint-goal{flex:1;min-width:180px}.sprint-row{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin:4px 0 6px}.sprint-chip{display:inline-flex;align-items:center;gap:6px;font-size:12.5px;font-weight:600;background:var(--highlight);border:1px solid var(--accent-soft);border-radius:20px;padding:4px 12px;color:var(--accent);font-variant-numeric:tabular-nums}.sprint-chip.live{background:#eef3e6;border-color:#9db07f;color:#4a6b41}.feedback-fields{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:8px}.feedback-fields label{font-size:11.5px;color:var(--ink-soft);display:flex;flex-direction:column;gap:3px}.feedback-fields select,.feedback-fields input[type=number],.feedback-fields input[type=text]{border:1px solid var(--line);border-radius:6px;padding:5px 8px;background:var(--card);font-size:12.5px}.feedback-ack{font-size:11.5px;color:var(--ink-soft);display:flex;gap:6px;align-items:center;margin-bottom:8px}.gate{height:100%;display:flex;align-items:center;justify-content:center;padding:24px}.gate-card{background:var(--card);border:1px solid var(--line);border-radius:16px;max-width:620px;width:100%;padding:36px 40px;box-shadow:0 4px 18px #3b332b12}.gate-card h1{font-family:var(--serif);font-size:26px;color:var(--accent);margin-bottom:10px}.gate-card h2{font-family:var(--serif);font-size:19px;color:var(--accent);margin:18px 0 8px}.gate-card p{font-size:14px;line-height:1.55;color:var(--ink-soft);margin-bottom:10px}.gate-card ul{margin:8px 0 14px 20px;font-size:13.5px;color:var(--ink-soft);line-height:1.7}.gate-card .field{margin:14px 0}.gate-card .field label{display:block;font-size:13px;font-weight:600;color:var(--ink);margin-bottom:5px}.gate-card .field input[type=text],.gate-card .field input[type=email]{width:100%;border:1px solid var(--line);border-radius:8px;padding:10px 12px;background:#fff}.chip-row{display:flex;flex-wrap:wrap;gap:7px}.chip{font-size:12.5px;border:1px solid var(--line);border-radius:20px;padding:5px 13px;color:var(--ink-soft);background:var(--card)}.chip.on{background:var(--accent);border-color:var(--accent);color:var(--card)}.primary-btn{background:var(--accent);color:var(--card);border-radius:10px;padding:11px 22px;font-size:14.5px;font-weight:600;margin-top:8px}.primary-btn:disabled{opacity:.4;cursor:default}.ghost-btn{color:var(--ink-soft);font-size:13px;padding:10px 14px}.accept-row{display:flex;align-items:flex-start;gap:9px;font-size:13.5px;margin:14px 0 4px}.signed-as{background:var(--highlight);border:1px solid var(--line);border-radius:8px;padding:8px 12px;font-size:13px!important;display:inline-block}.gate-steps{margin:6px 0 16px 22px;font-size:14px;color:var(--ink-soft);line-height:1.9}.gate-textarea{width:100%;border:1px solid var(--line);border-radius:8px;padding:10px 12px;background:#fff;resize:vertical;font-family:var(--sans);font-size:14px;line-height:1.5}.gate-actions{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-bottom:6px}.gate-help{font-size:12.5px!important;color:var(--ink-faint)!important;margin-top:12px}.step-dots{display:flex;gap:6px;margin-bottom:18px}.step-dots span{width:26px;height:4px;border-radius:2px;background:var(--line)}.step-dots span.on{background:var(--accent-soft)}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#3b332b59;display:flex;align-items:center;justify-content:center;z-index:30;padding:20px}.modal{background:var(--card);border-radius:14px;padding:24px 26px;max-width:440px;width:100%;box-shadow:0 10px 30px #0003}.modal h3{font-family:var(--serif);color:var(--accent);font-size:18px;margin-bottom:12px}.modal label.radio{display:flex;gap:8px;font-size:13.5px;padding:5px 0;align-items:center}.modal textarea{width:100%;border:1px solid var(--line);border-radius:8px;padding:8px 10px;margin-top:10px;min-height:64px;background:#fff}.modal-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:14px}.admin{flex:1;display:flex;flex-direction:column;min-width:0}.admin-tabs{display:flex;gap:4px;padding:0 22px;background:var(--card);border-bottom:1px solid var(--line)}.admin-tab{padding:10px 14px;font-size:13.5px;color:var(--ink-soft);border-bottom:2px solid transparent}.admin-tab.on{color:var(--accent);border-color:var(--accent);font-weight:600}.admin-body{flex:1;overflow-y:auto;padding:18px 22px}.admin-card{background:var(--card);border:1px solid var(--line);border-radius:10px;padding:14px 16px;margin-bottom:12px;font-size:13.5px}.admin-card .meta,.admin-row .meta{font-size:12px;color:var(--ink-faint)}.admin-quote{margin:8px 0;padding:6px 10px;background:var(--paper-deep);border-left:2px solid var(--accent-soft);border-radius:4px;font-size:13px;color:var(--ink-soft)}.admin-actions{display:flex;gap:8px;margin-top:10px;flex-wrap:wrap}.chip-btn{font-size:12.5px;border:1px solid var(--line);border-radius:8px;padding:5px 10px;background:var(--card)}.chip-btn:hover{background:var(--highlight)}.chip-btn:disabled{opacity:.4;cursor:default}.chip-btn.danger{color:var(--danger);border-color:#d8b0a5}.badge{font-size:11px;border-radius:10px;padding:2px 8px;background:var(--paper-deep);color:var(--ink-soft)}.badge.open{background:#f6e3c9;color:#8a5a17}.badge.resolved{background:#e2ecdd;color:#4a6b41}.badge.dismissed,.badge.in_review{background:var(--paper-deep)}.admin-row{display:flex;align-items:center;gap:10px;padding:9px 4px;border-bottom:1px solid var(--line);font-size:13.5px}.admin-row .grow,.admin-actions .grow{flex:1;min-width:0}.admin-empty{font-size:13.5px;color:var(--ink-soft)}.inline-input{border:1px solid var(--line);border-radius:6px;padding:5px 8px;font-size:13px;background:#fff}.sidebar-tools{border-top:1px solid var(--line);padding:8px}.guide{max-width:720px}.guide-section{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:18px 22px;margin-bottom:14px}.guide-section h3{font-family:var(--serif);color:var(--accent);font-size:17px;margin-bottom:8px}.guide-section p{font-size:14px;line-height:1.6;color:var(--ink-soft);margin-bottom:8px}.guide-section ul{margin:4px 0 6px 20px;font-size:13.5px;color:var(--ink-soft);line-height:1.8}.guide-section a{color:var(--accent)}.guide-signoff{font-family:var(--serif);color:var(--accent)!important;font-size:15px!important}.demo-banner{background:var(--accent);color:#f3ead9;text-align:center;font-size:12px;padding:5px 10px}.app-col{display:flex;flex-direction:column;height:100%}.app-body{flex:1;min-height:0;display:flex}@media (max-width: 720px){.sidebar{position:absolute;z-index:20;height:100%;transform:translate(-100%);transition:transform .2s}.sidebar.open{transform:translate(0);box-shadow:4px 0 18px #00000026}.chat-header{display:flex;align-items:center;gap:10px}.menu-toggle{display:inline-block!important;font-size:20px}}.menu-toggle{display:none}